The gas bill from "Naftogaz" may indicate a debt even if none actually exists, most often due to an error in the personal account, reports Politeka.net.
This information was provided by the Gas Supply Company "Naftogaz of Ukraine". To prevent such situations, it is essential to carefully check all entered data before making a payment.
Reasons for Incorrect Debt
The Gas Supply Company "Naftogaz of Ukraine" explains that incorrect data entry or the absence of a personal account can lead to:
- delays in payment processing;
- funds being transferred to another account.
Correcting such errors may take some time and require contacting customer support or the bank, Politeka reports.
How to Avoid Erroneous Charges
Ensure that the personal account number is entered correctly. Cross-check it with previous bills from "Naftogaz of Ukraine" if payments were made without issues before. Before confirming the payment at the cashier or terminal, double-check all details. Utilize official banking services, as they automatically pull the correct account number.
Keep Payment Receipts
Documents for utility payments (electricity, gas, water, etc.) should be kept, as they can assist in disputes with providers. Lawyers recommend retaining them for at least 5 years, since the statute of limitations in such cases is 3 years, but the resolution of the matter may take longer.