Timely submission of gas meter readings is essential for "Naftogaz" to generate an accurate bill for the consumed fuel and to avoid unnecessary charges in the payment statements.
"Naftogaz" of Ukraine emphasized the importance of this procedure and provided various methods for submitting readings.
This was announced by the press service of Naftogaz Ukraine on Facebook.
Consumers can use the online form on the company's website to quickly submit their gas meter readings and avoid overpayments in "Naftogaz" bills.
Registered users can log into their personal account on the "Naftogaz" website to provide up-to-date information.
Through Viber, users can utilize the official bot of "Naftogaz" to send in their gas meter readings.
To enhance convenience for "Naftogaz" clients, there is also a Telegram bot that allows for meter reading submissions.
The company urges users to adhere to the specified formats when sending their data.
These methods enable customers to promptly provide the company with accurate readings and avoid additional charges.
The gas distribution company reported that if there are excess amounts in "Naftogaz" bills, they can be contested.
All responsibilities for billing are assigned to the regional gas company, so it is advisable to reach out to them with the appropriate request.
The gas distribution operator will adjust the consumed volume, and the changes will be reflected in the bills only after the regional gas company submits the corrected data to "Naftogaz."
Subsequently, employees will recalculate the payments for the user's account – this will occur in the month following the receipt of the amended data.